Sales & Customer Care SMS

Effective date: September 28, 2026

This page explains how Answering Now LLC sends sales and customer-care text messages on the business line (515) 705-5889: who can receive them, how people opt in, what the messages say, how often they arrive, and how to opt out. It exists so anyone, including carriers and review bodies, can verify our SMS consent practices without needing to complete a purchase.

This page covers prospect and customer-care SMS on the sales line. Subscriber call-notification SMS (for paying clients) is documented separately on the SMS Notifications page.

1. Who Receives These Messages

Sales and customer-care SMS are sent only to people who have actively opted in after contacting Answering Now about our AI phone answering service for trades businesses (HVAC, plumbing, electrical, and similar). Typical recipients are trade business owners who called or texted our sales line, spoke with our AI sales agent Alex, and then confirmed SMS consent in writing by texting YES or START to (515) 705-5889.

We do not send these messages to random numbers, purchased lists, or anyone who has not completed the opt-in steps below.

2. What the Messages Contain

Messages are customer-care and onboarding follow-up related to Answering Now. They may include:

These messages support people who already reached out about the service. They are not mass marketing blasts to cold lists.

3. How People Opt In

Opt-in for this campaign uses the methods below. Ongoing messages are sent only after an affirmative written confirmation by SMS.

Method A — After a voice call with Alex (primary)

  1. The person calls (515) 705-5889 and speaks with our AI sales agent Alex about Answering Now.
  2. If they want a follow-up text (demo link, pricing help, or a sample client notification), Alex asks for verbal permission and explains they must reply YES to confirm.
  3. Alex does not send ongoing SMS based on the verbal yes alone.
  4. The person texts YES or START to (515) 705-5889. That inbound reply is the written consent record.

Method B — Keyword text-in

A person may opt in by texting YES or START to (515) 705-5889 after seeing the number on answering.now, hearing it on a call, or receiving instructions to confirm SMS.

Consent is for Answering Now LLC only. Mobile information is not sold or shared with third parties or affiliates for their marketing.

4. Exact Confirmation Language

When someone texts YES or START, the confirmation SMS includes language substantially like:

Answering Now: You are opted in to customer-care texts about demos, product questions, pricing, and onboarding for our AI phone answering service. Msg frequency varies (typically a few per week while we help you). Msg & data rates may apply. Reply STOP to unsubscribe, HELP for help.

5. Message Frequency

Frequency varies based on the conversation. Typical volume while helping a prospect or new customer is a few messages per week. Some people receive only one or two messages (for example a demo link and a sample). Message and data rates may apply.

6. How to Opt Out or Get Help

Call alerts for subscribers and sales and customer-care texts both come from (515) 705-5889. Replying STOP to that number stops both kinds of texts. To keep one and stop the other, email wayne@answering.now.

7. Sample Messages

Hi, this is Alex from Answering Now. Thanks for calling about AI phone answering for your trade business. Want a quick demo link or a 15-min walkthrough? Reply STOP to opt out, HELP for help.
Answering Now here — your demo is ready at answering.now. We cover missed calls 24/7 for HVAC, plumbing & electrical. Questions on pricing or onboarding? Text us back. Reply STOP to unsubscribe.
Answering Now sample: Hi, this is Alex calling for [Business Name]. A caller named John left a message about a water heater issue. He said it is urgent. His number is 515-555-0100. Call received at 2:14 PM. - Answering Now. Reply STOP to opt out.

8. Phone Number Sharing

Phone numbers collected for this sales and customer-care SMS program are used solely by Answering Now LLC to deliver the opted-in messages described above. We do not sell, rent, lease, or share those phone numbers with third parties or affiliates for their marketing. Numbers are shared only with our SMS delivery provider (Twilio) for message transmission, as described in our Privacy Policy.

9. Related Policies